IT Service Engineer
At Careers+, we're pleased to present the opportunity for a IT Service Engineer . We're committed to connecting talented individuals with innovative companies, and we're eager to assist you in taking the next step in your career. Explore the details provided below and don't hesitate to contact us today for further information on this opportunity.
Service Engineer
County Durham
£28,000 + Shift Bonus
Full-time, Permanent
Careers Plus are working with a well established IT support provider based in County Durham who are looking to hire a Service Engineer to join their team. This is a brilliant opportunity for someone who is keen on working with a variety of different clients and has a passion for solving problems and helping people.
Role Overview
As a Service Engineer you'll be responsible for handling escalated technical issues, providing remote and on-site support, and working closely with our 1st Line team to ensure high service standards. You’ll also have the opportunity to work on infrastructure and systems projects.
Key Responsibilities
- Respond to and resolve support tickets via phone, email, and remote tools
- Escalate complex issues to 3rd line or vendors when necessary
- Maintain and support Microsoft 365, Active Directory, and Windows-based systems
- Assist in onboarding/offboarding users and managing user accounts
- Troubleshoot network, hardware, and software issues
- Maintain documentation and follow ITIL best practices
- Participate in ongoing improvement and upgrade projects
Requirements
- Proven experience in a 2nd line support or similar technical role
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience with ticketing systems and remote support tools
- Excellent troubleshooting and communication skills
- Ability to work both independently and as part of a team
Please apply to be considered for the opportunity.
I'm interested
County Durham
£28,000 + Shift Bonus
Full-time, Permanent
Careers Plus are working with a well established IT support provider based in County Durham who are looking to hire a Service Engineer to join their team. This is a brilliant opportunity for someone who is keen on working with a variety of different clients and has a passion for solving problems and helping people.
Role Overview
As a Service Engineer you'll be responsible for handling escalated technical issues, providing remote and on-site support, and working closely with our 1st Line team to ensure high service standards. You’ll also have the opportunity to work on infrastructure and systems projects.
Key Responsibilities
- Respond to and resolve support tickets via phone, email, and remote tools
- Escalate complex issues to 3rd line or vendors when necessary
- Maintain and support Microsoft 365, Active Directory, and Windows-based systems
- Assist in onboarding/offboarding users and managing user accounts
- Troubleshoot network, hardware, and software issues
- Maintain documentation and follow ITIL best practices
- Participate in ongoing improvement and upgrade projects
Requirements
- Proven experience in a 2nd line support or similar technical role
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience with ticketing systems and remote support tools
- Excellent troubleshooting and communication skills
- Ability to work both independently and as part of a team
Please apply to be considered for the opportunity.
